You will receive an order confirmation from Yoga Democracy once your order has been placed. Additionally, you will receive tracking information once the order has been shipped. Once the order leaves the US all we can track is up to the pint the order arrives at customs of the customers home country.
Sometimes orders are held at customs for various reasons but most often once the order has been inspected and import duties have been paid the package is released to the local post office to be delivered to the customer.
If your tracking is showing your order has been sitting at customs for more than 2-3 days, call your customs office and request an update on the package. Then follow ups us at cs@yogademocracy.com with any details we need to know to help get your order released.
If customs states your package has been released for delivery then double check to make sure the address you inputed was correct. Once an order has been received and released by customs in another country, we have no ability to track it or check its delivery status.
For additional questions, please contact cs@yogademocracy.com.